Unlock Bookings While the Office Is Closed

An AI solution for a travel agency is a conversational AI agent that takes the enquiry traffic your advisors cannot physically get to, and passes on only the conversations worth an advisor's time. In practice: travellers get an instant, on-brand answer on the website, Instagram, Messenger, or WhatsApp at any hour, so routine questions about destinations, availability, payment terms, or documents are resolved without a person. Every serious enquiry arrives with dates, party size, budget, and destination already captured. Your advisors stop retyping the same twelve answers and spend their day on the quotes that close.

Travel companies in 20 countries use Maya, and travel agencies are one of the biggest groups of Maya users. Agencies using Maya include Joker with its sister brands Anders Reizen and Bootz; Neckermann, which runs 40 shops alongside a busy website; and Abreu, one of Europe's oldest agency networks. Travel agencies that are more specialised use Maya too, such as Frenchly, Travel Department, Skibookers and Disabled Accessible Travel.

Maya is trained to do exactly that. It learns your agency's own trip knowledge, policies and the way your strongest advisors answer, then makes that expertise available instantly, 24/7, in the traveller's own language, on every channel at once. Every traveller gets a first answer of the quality your best travel advisor would give, and when a conversation needs an employee to step in, it assigns to your team members with full context attached. Personal advice stays your differentiator; it simply reaches far more travellers. Neckermann, a travel agency network running 40 physical shops alongside a high-traffic online journey, measured a +6% uplift in total bookings in A/B tests with Maya, with the same advisory team.

Travel agencies using Maya engage travellers and capture leads 24/7. Evenings and weekends are when most travellers do the majority of their planning, and that is covered by a travel AI agent like Maya. Maya answers immediately in the traveller's own language using your agency's own product knowledge, keeps the conversation going long enough to understand the trip, and either guides the traveller to a bookable option or captures a qualified enquiry for the morning. Your advisors are effectively available around the clock, and your team starts Monday with briefed leads ready to quote.

Maya answers most incoming questions via email, website chat, WhatsApp, and social media on its own, so the travel agency teams can focus on more creative, high-value work. Availability checks, price questions, baggage and documentation queries, "is this trip still bookable", "where do I pay the balance" — the questions that fill most of an advisor's day are covered by Maya. What stays with your advisors is the complex multi-destination itinerary, the honeymoon, the picky, slightly difficult customer and the repeat client relationship — the work that actually justifies an agency's commission.

One account, separate views for each brand, one contract, one invoice. Content, trips, FAQs, booking links and styling are scoped per brand, so brand A never answers with brand B's product or look, and each website or brand channel keeps its own tone. Access follows the same logic: role-based permissions mean a branch advisor sees only their branch's content and conversation history, while head office keeps the full overview across the network. For franchise or multi-label agency groups, that removes the usual choice between one generic tool and one tool per brand.

By putting your senior advisors' knowledge at everyone's fingertips. Maya's internal AI workspace makes your trip content, policies, visa rules and processes instantly searchable in plain language. A new starter asks the workspace instead of a colleague, and gets the same answer the senior advisor would have given. Seasonal hires reach useful output in hours rather than days, and senior staff deliver double the work in the same amount of time.

This is where operators recover the most time. Maya reads each inbound enquiry, including attachments and buried multi-part questions, classifies the intent, and prepares a reply grounded in live trips, prices, and availability so a consultant can edit and send it rather than researching from scratch. It also drafts proposal and follow-up emails from an existing itinerary, using your templates, sender names and signatures. At Travelbase, 75% of Maya-generated email drafts are used by the team, and handle time on emails in scope dropped by 35%.

Most travel agencies can start working with an AI agent like Maya right away. Maya is trained on the content you already have: website and destination pages, trip descriptions, FAQs, booking and cancellation policies, and, where available, past customer support threads. There is no coding, no rule trees to build and no data model to design. When implementing, the team at Maya will take care of the technical steps.

Travel agencies use Maya to convert more website visitors into qualified enquiries while cutting repetitive questions that don't require a human advisor.