The Green Program: Daily Warm Leads with 24/7 AI

The Problem

The Green Program’s website receives traffic 24/7 from all over the world — but many visitors had questions they couldn’t get answered right away. With international users exploring destinations at all hours, the team needed a solution to prevent missed opportunities and improve engagement in many languages, especially outside of business hours.

Why Maya?

TGP wasn’t just looking for a basic chatbot — they needed a solution built for the complexity of travel, one that could support a global audience and operate seamlessly around the clock.

What stood out about Maya was its ability to respond in any language, at any time of day, without compromising the quality of the response. Unlike generic tools, Maya is designed specifically for travel companies, with deep product knowledge and the ability to guide users towards the right destinations and programmes.

Results

Since launching Maya — and activating auto-popup on desktop and mobile — TGP saw a significant increase in engagement.
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Interactions rose from a few per week to several every day, and many visitors leave their contact details, turning after-hours browsing into warm leads for the team.

Maya gives us round-the-clock customer service and helps potential clients get answers right when they need them, even in the middle of the night or during holidays.

It has made our site more interactive and helped us generate more warm leads without adding strain to our team. It’s also been a pleasure working with Lukas, Joris, and the whole Maya team. They’re responsive, collaborative, and always thinking one step ahead.
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We highly recommend Maya to any travel business looking to level up their digital experience.

Maya now plays a key role in moving users from interest to enquiry, all while lightening the team’s support load.

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