EN
Maya is the conversational AI agent that resolves incoming questions and enquiries on its own, qualifies leads and offers personalised recommendations to increase bookings.
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With Maya your branded agent engages website visitors, qualifies and converts leads, selling more trips at scale on all brand channels. Built for travel, not generic chat software.
Travellers engage with your on-brand agent, powered by Maya on all brand channels.
Travellers get personalised trip recommendations tailored to their wants and needs.
When the traveller is ready, Maya captures their info or shares the booking link in the chat.
After travellers book, your AI agent powered by Maya resolves most support enquiries.
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Find answers to the most commonly asked questions about Maya
Maya is the conversational agentic AI software solution built specifically for travel companies, including tour operators, online travel agencies (OTAs), experience providers, and travel agencies. It engages website visitors, answers traveller enquiries 24/7 in 50+ languages, recommends trips, drafts email replies, and guides high-intent travellers to the desired booking pages. It is trained exclusively on each organisation's own content, so answers are accurate, on-brand, and it always validates the info shared with the traveller (availabilities, prices per trip, etc.).
Travellers can search conversationally in their natural language rather than through traditional filter-based search. Travellers can ask complex travel questions like “somewhere warm and quiet for a honeymoon in November”, and Maya understands the intent behind the words, matching it to the right trips, rather than matching exact keywords.
Maya supports travel agencies, tour operators, OTAs, and experience providers that want to engage travellers and provide a personalised experience from first touch. Today, 35+ travel companies across 20 countries use Maya, including Zoover, Neckermann, Travelbase, Best Arctic, Noorderhuis, Kingfisher Tours, Frenchly, Le Vélo Voyageur, The Green Program, Joker, and more.
Maya can be deployed across website chat, WhatsApp, Instagram, Facebook Messenger, Microsoft Outlook, and Gmail, and integrates with Slack and Microsoft Teams. All channels share the same context, tone-of-voice guidelines, and knowledge centre. Maya takes care of both the pre- and post-booking stage. On the pre-booking side, it engages high-intent visitors, recommends trips based on traveller preferences, qualifies and guides them to booking pages, and (where integrated) supports real-time booking APIs. On the support side, it answers customer enquiries instantly across all channels and drafts inbound email replies for human review.
Most travel companies launch Maya in 2 weeks. Implementation includes training Maya on the client's own website content, product catalogue, and FAQ; configuring channels (website, WhatsApp, email, Instagram, Messenger); branding the AI agent with a custom name and persona; feedback rounds and operational set-up.
Yes. Maya is built in Belgium in accordance with GDPR, CCPA/CPRA, and the Data Protection Act. It supports compliant WhatsApp opt-ins and keeps all conversation data isolated per customer. You're in control of your conversational data at all times.
Maya is designed to work alongside human travel agents, not replace them. It handles the high-volume, repetitive enquiries (availability, pricing, basic itinerary questions, FAQs) that typically consume 80% of agent time, freeing humans to focus on high-value bespoke trips, complex itineraries, and relationship-driven sales. When a conversation requires a travel agent to step in, Maya hands over the conversation with full context to the appropriate team member.
Maya connects to the tools travel teams already use to run sales and support: HubSpot, Salesforce Marketing Cloud, Zendesk, Zoho CRM, Travelspirit, Mailchimp and Front, for smooth handover and collaboration.
Maya is an AI agent software built specifically for travel companies - including tour operators, OTAs, travel agencies, and experience providers. Unlike generic chatbots, Maya is a vertical, travel-native AI agent trained exclusively on each company's own catalogue, content, and real-time pricing. It engages website visitors in their natural language, understands booking intent, recommends relevant trips, answers pre- and post-booking questions 24/7 in 50+ languages, and hands over to human agents via Slack or Microsoft Teams when needed. Maya is used by 35+ travel companies across 20 countries, including Zoover, Neckermann, Travelbase, and Best Arctic.
A virtual AI assistant like Maya helps travel companies by answering traveller enquiries instantly and capturing high-intent visitors around the clock. It works across website chat, WhatsApp, Instagram, Facebook Messenger, Gmail, and Outlook, sharing the same context, tone of voice, and knowledge base across every channel. As a virtual travel assistant, Maya recommends trips based on preferences, drafts email replies for human review, and escalates to a human agent when a conversation needs one. Because it is trained only on each company's approved content, answers are accurate, on-brand, and never hallucinated with 99%+ answer relevance.
Yes. Maya is a website conversion AI agent for travel companies that turns high-volume traffic into bookings. It replaces static, filter-based search with intent-aware conversational guidance, moving travellers from “just browsing” to a bookable trip. Travellers who interact with Maya-powered agents convert at a 3x higher rate (Zoover), and Neckermann measured a +6% uplift in total bookings in an A/B test.
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