Website chat
Every website visitor gets answers the second they ask. Travellers find what they need to book, or the help they were after, in seconds.
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From first touch to support
Every Feature You Need to Turn Chats Into Bookings
Explore the full capabilities of Maya, the conversational AI agent built for travel companies. See how each feature helps you win more bookings and free your teams from repetitive work.
Jenny powered by Maya
Hi, how can I help you today?
Romantic escape in October, warm and one stop from Belgium.
The Turkish Riviera is your match: warm October sun, great food, from €44 a night.
Sea view only
Adults only
Ask Jenny anything
Sunny Travel · Chat Statistics
Total conversations4,182
Direct leads317
Conversion rate7.6%
Destinations
Total conversations per week
AI Workspace by Maya
Itinerary
3-Day Cartagena Culinary Escape
Savor Caribbean flavors, market-to-table cooking and sunset street food.
Day 1 · Street food & coastal flavors
Guided street-food walk in Getsemaní, then seafood cazuela at sunset.
Day 2 · Bazurto Market + cooking class
Trusted by leading travel companies across 20 countries
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The platform
A Closer Look at What Maya Can Do
Maya's feature are built to help your travel teams engage, convert and support travellers at every step. Jump straight to what you came for, or scroll to see the highlights.
01Traveller Communication
The 24/7 conversational AI agent for every traveller on all channels
Make your travel company always available and personal on every channel, so travellers can search and advance to booking through a conversational experience, anywhere, anytime.
WhatsApp & social chat
Your travellers get replies instantly on WhatsApp, Messenger & Instagram, based on the omnichannel brand tone of voice.
Email follow-up drafting
Your team opens the inbox to email replies that are already written in draft based on the whole entire email thread.
From chat
to booking
Convert high-intent travellers in a conversational way with personal trip suggestions, activities and even visa info.
Conversational
lead qualifying
Qualify travellers in a conversation, lowering the barrier to first contact and increasing qualified enquiry volume.
Context-aware
replies
Replies are tailored to what travellers say and where they are on your site, so every interaction feels personal.
24/7 support in
50 languages
Every traveller gets their answer in their own language, day and night. Maya’s always-on AI agent understands and replies in more than 50 languages.
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Generative
search
Context-aware search function based on the language the traveller used. Maya understands context and shows only personalised trip results.
Travel-specific
data validation
Every reply is grounded (validated) in the database before it is sent. It includes price, date availability, visa requirements and more.
Empty search
fallback handling
When a search comes up empty, Maya suggests alternative destinations or trips rather than dead-ending the conversation.
AI-human
handover
Your travel agents can step in with the full story in front of them. The AI agent hands over the full context so your team can work efficiently.
White-label,
customisable look
Travellers engage with an extension of your brand, including a customisable tone of voice, colours, fonts and an avatar.
Adjusting based on
user and team feedback
The AI agent learns constantly from user and team feedback so it gets better by the day.
Live with the tools
you use already
Your team keeps their tech current stack intact as Maya works with the context you already have and in the inboxes you already use.
Lead sync
with your CRM
Your pipeline stays current without anyone maintaining it. Maya pushes leads into your CRM as they happen.
02Internal
The AI workspace tailord for travel operations for your team
Bring the company knowledge closer and more accessible for your team. Travel agents spend less time hunting for information, more time selling travel.
Your travel knowledge
in one place
Your internal knowledge is searchable and up to date. Maya answers questions about trips, policies, visas, and processes instantly.
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Straight to the
right person
Every enquiry reaches the team that should own it. Maya reads the intent and routes it to the right brand and inbox.
Full connection with your internal communications
Your team can work in Slack, Teams, SharePoint, or Google Docs, in a thread or a message, supporting docx, Excel, PDF and other types.
Workspace
feedback loop
Thumbs up/down applies to workspace answers as well, and feeds the same learning mechanism for the AI agent.
Automatic content
refresh
Answers and knowledge articles stay in sync with your live trip inventory. When details change, it updates with the latest offer.
Write it once to use it everywhere
Create one great answer and reuse it across chat, search, and email, in every language, including on your website.
User hierarchy
access control
Each user only sees the content and chat history for their branch while managers have a full overview
Always learning
& improving
Maya learns from user and team feedback so the next traveller who asks gets a better experience.
Hallucination
detection
Answers and email drafts are checked for unsupported claims and potential hallucinations are flaged.
03Insights
Your data-driven insights from all AI and traveller interactions for smart business decision.
Get a clear vision of thousands of traveller questions and conversations about what your market niche wants and where you fall short.
Your target audience
activity dashboard
Chat stats across all channels, including conversations started, resolved, trip type, sentiment, and leads captured.
Weekly insights from all brand chats
Your team gets a report on agent activity on Monday morning. The agent writes the week up in a short summary you can share as it is.
Reports on what travellers ask about
Your team has full oversight of what destinations, travel types, and recurrent questions are during a given time.
Content gaps detection
Questions where the AI agent could not find the answer, ranked by frequency so your team knows what’s missing in the internal knowledge.
Email drafting insights
A dedicated dashboard view to browse and audit all email traffic, compare Maya's AI-powered drafts against what was actually sent.
Full visibility on all chats
Your team can read any conversation to see exactly where a booking was won or lost, what the agent replies, and how the chat progressed.
Connect to the Tech Stack You're Using Now
Empowering your team to provide an even better customer experience.
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Data Privacy & Compliance By Design
Maya is built with enterprise-grade privacy standards in mind, and designed to be compliant with data protection laws around the world. Your team regains full control of customer personal data.
Full Data
Ownership & Control
Your training data remains exclusively yours and is not used for training AI models of others.
Cybersecurity
Best Practices
We follow industry standard cybersecurity best practices, more info is available upon request.
Complete Data Portability & LLM Agnostic
Easy export of your data in standard formats, while your team stays not tied to a specific LLM provider.
Role-Based
Access Control
Role-based permissions ensure team members access only authorized information.
GDPR, CCPA/CPRA & DPA Data Privacy Compliant
Fully compliant with data protection regulations and requirements.
Flexible Data Retention
Policy
Customizable data retention policies aligned with your business needs and internal data guidelines.
Proven Impact for Travel Companies Worldwide
Empowering your team to provide an even better customer experience.
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FAQ
Got feature-related questions?
Find answers to the most commonly asked questions about Maya's AI agent features.
Can Maya run as a website chat widget?
Yes. Maya can be embedded on your website chat to capture high-intent visitors, answer pre-booking questions instantly, and guide travellers to the right trip or next step, while keeping context for later conversations on other channels (when enabled).
Can Maya connect to Instagram DMs and Facebook Messenger for enquiries?
Yes. Maya can handle enquiries in Instagram DMs and Facebook Messenger, which is especially valuable for brands running social campaigns or receiving high volumes of repetitive pre-booking questions. It keeps replies fast, consistent, and on-brand.
How does “AI-to-human handover” work?
When a traveller request needs a human travel agent to step in due to complex itinerary, sensitive policy edge case or other reasons, Maya can route the conversation to your team in Slack or Microsoft Teams. Your team sees the full context (what the traveller asked, what Maya answered, what details were collected) so they can take over without starting from scratch.
Does Maya integrate with our email workflows?
Yes. Maya can support email-based operations in Gmail / Outlook by drafting replies to inbound enquiries for human review, helping teams respond faster and more consistently—especially during peak season. This is useful for both pre-booking questions and support after booking.
Can Maya integrate with our booking engine, CRM, or helpdesk?
Maya can be integrated into your broader stack depending on what you use (e.g., booking/availability systems, CRM, ticketing/helpdesk). The goal is to ensure Maya can pull the right info (where allowed) and/or pass structured lead/support details to your systems so nothing gets lost.
Can our travel team deploy Maya on one channel and add more later?
Yes. Many travel teams start with the highest-impact entry point (often Website chat or WhatsApp) and then expand to Instagram and Facebook Messenger once the core playbooks and handover flow are proven.
How do we measure integration performance?
Common integration KPIs include: % of enquiries handled end-to-end by Maya Time saved for agents (fewer repetitive questions) Lead qualification rate and conversion lift for engaged visitors Channel response time (especially on WhatsApp / social DMs) Handover volume + resolution outcomes (Slack/Teams-assisted)
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