Le Vélo Voyageur’s small team was spending too much time fielding questions that were already answered on their website. Their inbox was full of repetitive enquiries—many from international clients across time zones—and each message took time away from other tasks. The team needed a way to deliver immediate, accurate answers without sacrificing service quality.
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Client Case
Le Vélo Voyageur
Self-guided cycling tours across France and Europe, for both French and international travellers
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The Problem
Why Maya?
They first discovered Maya through a competitor’s website and immediately saw potential.
What stood out:
- A seamless integration into their site’s design and UX
- An assistant trained exclusively on their own content
- A solution that could support international customers 24/7 and reduce inbox overload
Results
Since integrating Maya’s assistant (fully white-labelled within their site), Le Vélo Voyageur has seen:
- A significant drop in repetitive enquiries
- More bookings from travellers who got immediate answers to small-but-crucial questions
- Relevant trip recommendations that actually match user preferences (no mismatched suggestions)
- A better experience for international customers, who no longer need to wait for replies across time zones
It’s been over a year now, and we’re very satisfied.
Maya delivers quick, helpful info that removes barriers to booking, especially for multilingual clients and those in different time zones who’d otherwise wait hours for a reply.
The team is also incredibly responsive, we have monthly check-ins, and we feel truly supported. We trust them. If another tourism professional asked us about using a virtual assistant, we’d recommend Maya without hesitation.
They’ve also found Maya’s travel advice feature invaluable. For visitors unsure about where to go, Maya helps guide them to fitting options based on their needs—like family-friendly or beginner-level trips.
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