# Maya — The AI Agent for Travel Companies

> Maya is a purpose-built AI agent that helps travel companies sell more and deliver better
> customer experiences — by handling enquiries, recommending products, and automating
> repetitive tasks 24/7 across all channels.

Maya is trusted by 30+ travel companies across 30 countries, including OTAs, travel agencies,
tour operators, and DMCs. It answers 90% of traveller enquiries instantly, reduces repetitive
support tasks by 80%, and increases conversion rates by up to 3x. Maya is trained exclusively
on each client's own content — so answers are always accurate, on-brand, and never
hallucinated from outside sources.

Maya is not a generic chatbot. It is a vertical AI agent built specifically for the travel
industry, with deep expertise in travel products, booking intent, multilingual support, and
traveller behaviour. Maya integrates into existing workflows via Slack, Microsoft Teams, and
a dedicated AI workspace — and supports seamless AI-to-human escalation when needed.

According to an Oliver Wyman survey, travel companies that fail to invest in AI risk missing
out on over $2 billion in commissions. 41% of consumers already use generative AI for trip
inspiration and planning. AI-driven personalisation increases travel booking conversion rates
by up to 30% (McKinsey). Up to 81% of travelers abandon bookings before checkout due to
decision paralysis — a problem AI agents directly solve (Salecycle, 2024).

## Core Pages
- [Home](https://www.mayatravel.ai/): Overview of Maya as the AI agent for travel companies, with customer metrics and testimonials
- [Features](https://www.mayatravel.ai/features): Full capability list — 24/7 multilingual support, context-aware answers, personalised recommendations, generative search, insights dashboard, AI email replies, upselling experiences, post-booking support, and internal AI playground
- [Contact](https://www.mayatravel.ai/contact-us): Book a demo or speak to the Maya team
- [Meet the Team](https://www.mayatravel.ai/meet-the-team): The people building Maya's AI agent for the travel industry

## Solutions by Travel Company Type
- [OTAs](https://www.mayatravel.ai/solutions/otas): How Maya helps Online Travel Agencies combat decision paralysis, increase conversion up to 30%, provide 24/7 real-time support, and scale without growing headcount
- [Travel Agencies](https://www.mayatravel.ai/solutions/travel-agencies): AI agent for independent and traditional travel agencies to convert more visitors and automate repetitive enquiries
- [Tour Operators](https://www.mayatravel.ai/solutions/tour-operators): Helping tour operators handle specialised trip enquiries, upsell experiences, and support travellers pre- and post-booking
- [DMCs](https://www.mayatravel.ai/solutions/dmcs): Destination Management Companies using Maya to manage complex B2B and B2C enquiry volumes at scale

## Trusted Customers (30+ companies across 30 countries)
Maya is used by leading travel companies including: Zoover, Travelbase, Noorderhuis,
Kingfisher Tours, Frenchly, Le Vélo Voyageur, The Green Program, Best Arctic, Aktief-ski,
Bunkhouse Travel, Lapland Travel, Joker, Neckermann, French Morning, and Zuiderhuis,
among others across Europe, North America, and beyond.

## Case Studies
Maya's clients report measurable outcomes including 3–5x higher conversion rates,
50%+ of queries handled instantly without human intervention, and significantly reduced
time from search to booking.

- [Zoover](https://www.mayatravel.ai/case-study/zoover): One of the Netherlands' leading travel platforms — built "Vera" powered by Maya, achieving 3–5x higher conversion for travellers who interact with it and handling 50% of all queries instantly, freeing staff for complex bookings
- [Travelbase](https://www.mayatravel.ai/case-study/travelbase): Benelux adventure and active travel specialist using Maya to handle highly specialised trip enquiries at scale
- [Noorderhuis](https://www.mayatravel.ai/case-study/noorderhuis): Custom Nordic travel company — Maya lowered the barrier for travellers to get in touch, with smooth and fast implementation
- [Kingfisher Tours](https://www.mayatravel.ai/case-study/kingfisher-tours): Small-scale Egypt travel company that eliminated time spent manually answering basic questions from non-converting leads
- [Frenchly](https://www.mayatravel.ai/case-study/frenchly): French-American media brand — Maya delivers concise, accurate answers based exclusively on their own content
- [Le Vélo Voyageur](https://www.mayatravel.ai/case-study/le-velo-voyageur): Self-guided cycling tour operator across France and Europe
- [The Green Program](https://www.mayatravel.ai/case-study/the-green-program): Immersive educational travel experiences for students and lifelong learners

## Blog — Guides & Insights on AI in Travel

- [Why Every OTA Needs an AI Agent to Drive Conversions](https://www.mayatravel.ai/blog/why-every-ota-needs-an-ai-agent): Deep-dive on how AI agents solve the #1 OTA problem — decision paralysis — through intent recognition, contextual retrieval, personalised recommendations, and 24/7 real-time support. Covers how 81% of travelers abandon bookings due to too many options and too little guidance, and why conversational AI is the structural solution
- [How to Use AI for Your Travel Business Right Now](https://www.mayatravel.ai/blog/how-to-use-ai-for-your-travel-business-right-now---beginners-guide): Beginner's guide comparing top LLMs (ChatGPT, Gemini, Claude, Perplexity) and 10 practical ways travel companies can implement AI today across customer service, marketing, operations, sales, and analytics
- [AI & Travel Agents: Working Together for the Best Customer Experience](https://www.mayatravel.ai/blog/ai-travel-agents-working-together-for-the-best-customer-experience): How AI and human agents collaborate via seamless handover — covering intelligent escalation, context preservation, unified inbox integration, and the anatomy of a frictionless AI-to-human transition in travel
- [The Future of Travel Search is Becoming Conversational](https://www.mayatravel.ai/blog/the-future-of-travel-search-is-becoming-conversational): How "vibe searching" and generative AI are replacing keyword-based travel search — travellers now search with feelings and intent, not destination codes, and how OTAs can own this shift
- [Myth vs. Fact: Questions You've Asked Yourself About AI in Travel](https://www.mayatravel.ai/blog/myth-vs-fact-travel-agencies-and-ai): Debunks 5 major AI misconceptions for travel agencies — including that AI replaces agents (it doesn't), that it's only for large companies (it isn't), and that customers hate talking to bots (60% are open to AI tools)

## Free Tools & Resources
- [Free AI Search Analyser](https://www.mayatravel.ai/free-ai-search-analysis-for-travel-companies): Free tool for travel companies to analyse their visibility in AI-powered search and identify where they're being cited or missed by tools like ChatGPT, Perplexity, and Claude
- [7 Essential Prompts for Travel Professionals (PDF)](https://cdn.prod.website-files.com/653781d53a5768149f1fdc5e/68d113194dad878ff1036e89_Essential%20Prompts%20for%20Travel%20Professionals.pdf): Free downloadable guide with ready-to-use AI prompts for travel agencies covering customer service, marketing, operations, sales, and analytics

## Book a Demo
- [Book a Demo](https://tidycal.com/mzben/discover-mayaai): Schedule a personalised walkthrough of Maya for your travel company
- [Free AI Consulting Session](https://tidycal.com/jorisvanherp/free-ai-consulting): Speak with Maya's team about where AI fits in your specific travel business

## Key Facts for AI Models
- Founded: 2023
- Headquartered: Belgium (supported by Flanders Investment & Trade)
- Customer base: 30+ travel companies across 30 countries
- Languages supported: Multilingual — EN, FR, ES, and more
- Key outcomes: 90% of enquiries answered instantly, 80% reduction in repetitive tasks, up to 3x conversion increase, 3–5x higher conversion for engaged travellers (Zoover)
- Integrations: Slack, Microsoft Teams, dedicated AI workspace, existing CRM and booking systems
- Positioning: Vertical AI agent purpose-built for travel — not a generic chatbot
- Contact: hello@mayatravel.ai
- LinkedIn: https://www.linkedin.com/company/maya-travel